FAQs
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. As we are a non-profit and our products are consumable, we ask that you notify us within two weeks if you encounter a problem with any item. We cannot take returns on consumables, but may determine to replace an item if it is defective.
Are any purchases final sale?
We are unable to accept returns on certain items. These include edible items or items that incur damage due to the weather, such as candles or wax melts. Please be aware of limitations regarding shipping during extreme heat or cold. However, if something is damaged or broken during shipping, for example a glass bottle, we will replace that item for you.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. We ship on Monday and Tuesday each week. This arrangement provides for the best time in transit.
Delivery times vary depending on your location. We are a very small team, and we may be visiting our farmers or sponsoring churches. If we expect a delay in shipping, we will let you know. We appreciate your patience and support!
Where are your products manufactured?
Our products are grown on the island of Nias, Indonesia and prepared in Nebraska.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.